Last updated: August 28, 2026
The support team can research orders, catalog questions, delivery events, item issues, payments, refunds, privacy requests, and policy questions.
Helpful details
For an order question, provide the order number and checkout email. For a delivery question, include the tracking number. For an item problem, attach photographs or video. A privacy request should identify the specific right being exercised without including complete payment-card data.
Response timing
Replies may take longer during peak periods, holidays, carrier investigations, or when information needed to research the request is missing.
Contact
Email: smroasl@gmail.com
Mailing address: 1694 P St NW, Washington, DC, 20036, United States
Phone: (872) 220-7462